FAQs

How Do I become a Supplier of Packaging or Utilities?

At ACR, we believe in long term partnerships with our suppliers. Most of our current materials have been developed over the years together with our suppliers. We are however open to new solutions and the suppliers thereof. All materials must conform to international standards and besides that, as a SMETA certified company, we look at supplier compliance with the same. If you believe you have a product worth our consideration, please submit your product description, pricing and terms of trade. Besides prices we look for social compliance as well.

How Do I Get a Job at ACR?

We post any job vacancies on our Facebook Page. Please check there for any openings. We believe in equal employment opportunity. To ensure equal employment opportunity, we only accept applications submitted through our HR department and not through private contacts.

I have a Grievance, What do I do?

You can access our grievance policy Here You can raise a grievance Here

How Do I sell my Green Coffee to ACR?

We only buy green coffee that has already been cleaned and graded. We prefer sourcing coffee directly. If you have coffee that you would like to sell to us, please submit quantities, quality grades and price. We lean more towards certified coffees only, therefore, please indicate if you have Organic, Rainforest, and Fairtrade Certifications. If we believe your coffee fits any of our products, you will be requested to submit a sample for analysis.

Can You Roast My Coffee?

Yes. If you already have green coffee and you want it roasted, we can do that for you. You can read more about our Toll Roasting Services Here

How Do I Get my own Coffee Brand?

Having a Coffee Brand takes a lot of commitment. At African Coffee Roasters, we specialize in Private Labels. You can read more about how your coffee can be developed into a brand Here.

I Have My Own Coffee Business. What are the Minimum Quantities?

The Minimum Order Quantity starts at 800 units per SKU. This depends on the packaging type and the product format. You can read more about our services and MOQs Here.

Which Countries Do You Sell Coffee to?

Being in the Export Processing Zone, we specialize in Global Trade. We can supply to any destinations around the world.

Where Can I Buy Your Coffee?

As a Coffee Roasting facility specializing in Private Label Services, we don’t sell single bags of coffee to consumers. Being a coffee roasting factory, we specialize in wholesale trade to our contracted customers. If you are interested in single bags of coffee, they can be found in outlets, cafés, and supermarkets around the world.

How Much Does Your Coffee Cost?

This is a very common question; however, it is important to understand that coffee prices fluctuate every day and heavily depends on quantity and quality. For us to give you an accurate quote, we will need to know the following information from: quality level, quantities, origin (single or blend), which certifications coffee should carry and the desired packaging formats.

I am Interested in Coffee; Can I Visit, and Do you Offer Training?

We are happy to know that you are interested in the fascinating world of coffee. Due to high local and international food safety policies and standards, we don’t do public tours of our facilities. However, we do allow business partners, clients, and other stakeholders in the supply chain to come visit. We also facilitate some trainings sometimes and invitations to these are posted on our Social Media sites. Keep posted on any updates Here.

Got another question? feel free to write to us